1. Background

1.1    These Terms of Sale outline how We sell or provide Content (courses, audio exercises, templates, videos, webinars, guidance sheets and free downloads) to customers on www.drlizwhite.co.uk and https://liz-white.mykajabi.com/products/ (‘Our Sites’). Please read them carefully before purchasing. 

1.2 By ordering, you are entering into a contract for the purchase of Content, as outlined in clause 6, and therefore agree to these terms. If you don’t accept them, you won’t be able to buy or access Content on Our Site.

2. Who are We?

2.1 Throughout these terms, We/Us/Our’ refers to Dr Liz White trading as Dr Liz White registered address of 10 French Horn Court, Church Street, Ware, SG12 9XA.

2.2 We are registered with the United Kingdom's Health and Care Professions Council, (HCPC).

2.3 We are also chartered by the British Psychological Society https://www.bps.org.uk/ 

2.4  You can contact Us by emailing liz@drlizwhite.co.uk. 

3. Access to and Use of Our Site

3.1    Access to Our Site is free of charge.

3.2    It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3    The Content is provided 'as is' without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

4. Customers

4.1   Customers may only purchase Content through this Site if they are at least 18 years of age.

4.2    These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Content from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

5. Content and Pricing

5.1    The details of the Content and its corresponding price will be set out on the relevant shop page on Our Site. 

5.2   Prices on Our Site are shown exclusive of VAT.

6. Orders - How Contracts Are Formed

6.1    Our Site will guide you through purchasing Content. Before completing your order, you can review and amend it. Please check your order carefully before submitting.

6.2    If you provide incorrect or incomplete information, contact Us as soon as possible. If We can't process your order due to this, We’ll ask you to correct it. If you don’t provide the required details within a reasonable time, We’ll cancel your order. We’re not responsible for delays caused by incorrect information.

6.3    Our Site does not make a binding offer. Your order is an offer which We may accept at Our discretion. A legally binding contract is formed only when We send you a confirmation email.

6.4    Order confirmations (Our acceptance and confirmation of your purchase of a one-off piece of Content) shall contain the following information:

6.4.1    Confirmation of the Content ordered; and

6.4.2    Fully itemised pricing for your Content including, where appropriate, taxes.

7. The Order Process 

7.1    Once you order Content from Our shop, you will be redirected to Our order confirmation page, where you will be provided with an order number. You will also be presented with a Download button, which allows you to download the product straight away. 

7.2    Upon ordering the Content, you will also receive an email confirmation with the download link provided. This email will also contain the order details and the purchase price. 

7.3    In the rare instance that you experience a delay receiving this email, or do not receive the email at all, please contact Us at liz@drlizwhite.co.uk, so We can manually re-send the download link as soon as possible. Please ensure you have checked your junk folder before doing so. 

7.4    Please note, it is your responsibility to ensure the link is accessed prior to it becoming invalid. 

8. Payment

8.1    Payment for Content must be made in advance via Our Site.  Your chosen payment method will be charged when We process your order and send you an Order confirmation.

8.2    Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

8.3    We accept debit and credit card payments which will be processed by Kajabi, who are our website providers.

8.4    If you believe that We have charged you an incorrect amount, please contact Us at liz@drlizwhite.co.uk as soon as reasonably possible to let Us know. 

9. Content Updates

9.1    When you purchase Content from Our Site, you receive lifetime access to the specific version available at the time of purchase. However, this does not include access to future updates, revisions, or new versions of the product unless stated otherwise. If you wish to access updated versions, they may be available for purchase separately. 

9.2    You are able to sign up to Our email list on Our Site to keep up to date with new and updated Content on Our shop, so you can stay up to date.

10. Refunds

10.1    Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you acknowledge and agree that:

1. a)    By purchasing a Digital Product and accessing it via download, you consent to waive your statutory right to a 14-day cooling-off period.

2. b)    As digital Content is provided immediately upon purchase, all sales are final, and refunds or returns are not permitted.

10.2    If you are unhappy with the Content purchased, please reach out via liz@drlizwhite.co.uk so We can resolve this. 

11. Licence

11.1    Upon purchase of Content from Our Site, you are granted a limited, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Content solely for your personal purposes. This licence is strictly limited to your personal use and does not confer any ownership rights to the Content.

11.2    You are expressly prohibited from copying, modifying, adapting, translating, publishing, renting, leasing, selling, sublicensing, assigning, distributing, or otherwise making available the Content to any third party. Any attempt to do so without Our prior written consent is a breach of this licence and may result in the termination of your access to the Content without refund and potential legal action.

11.3    You may not make any derivative works based on the Content or use it in any manner that constitutes an infringement of Our intellectual property rights or those of any third-party licensors. This includes, but is not limited to, making visual or audio recordings, or any form of reverse engineering.

11.4 The content, materials, videos, audios, worksheets, and all related resources included in this content are licensed for personal use only by the individual purchaser. You agree not to use, share, reproduce, distribute, or adapt any part of this content for commercial, therapeutic, clinical, or professional purposes, including but not limited to:

1. using the materials with your own therapy/coaching clients, whether paid or unpaid
    

2. integrating the content into any treatment plans, clinical sessions, workshops, trainings, or professional products
    

3. sharing access (directly or indirectly) with colleagues, supervisees, teams, or organisations
    

4. using the materials within NHS services or any other healthcare setting
    

Any such use is strictly prohibited without explicit written permission from Dr Liz White. Breach of this clause may result in immediate removal of access without refund and further action if required.

11.5 In the event that we record any of the Content at which you are attending, You grant us full permission to use your image and voice in any such recordings without payment or any further need for consent.

11.6   This licence shall remain in effect until terminated. We reserve the right to terminate this licence immediately and without notice if you breach any of these terms. Upon termination, you must cease all use of the Content and destroy any copies in your possession.

11.7    The provisions of this licence shall survive the termination of the contract and continue in full force and effect.

12. Our Liability

12.1    Subject to sub-Clause 12.3, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.

12.2    Subject to sub-Clause 12.3, Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you under the contract in question.

12.3    Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.

13. Disclaimers 

13.1    The Content available for download on Our Site does not in any way constitute personalised therapeutic advice and Dr Liz White is not acting for you as your personal therapist/psychologist. Our content is provided for informational and educational purposes only.  In using our Content you accept that you are solely responsible for your care and will seek extra support from your GP or other sources of support if required. 

13.2 We do not make any representation or warranties with respect to the accuracy, applicability, fitness or completeness of any of our Content. The information in the Content represents the views and opinions of the original creators of such Content and does not necessarily represent the views or opinions of Us. We disclaim any and all liability to you for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Content, which is provided as is and without warranties. 

13.3    Our Content is prepared in accordance with English law only and may not be relevant to other legal jurisdictions. 

14. No Guarantees & Testimonials

14.1 All course materials are provided “as is” for informational and educational purposes. No warranties or guarantees are made regarding any specific psychological, emotional, or behavioural outcomes.

14.2 Any testimonials, examples, or results referenced in marketing or within the course are illustrative only. They do not constitute a guarantee, promise, or representation that you will achieve the same or similar results.

14.3 Individual outcomes vary, and your results are your responsibility. Refunds will not be issued on the basis of unmet expectations or perceived lack of progress.

15. Data Protection

15.1    ‘Data Protection Legislation’ means all UK data protection and privacy laws in force, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (as amended).

15.2    We will collect, process, and store personal data in line with all applicable UK data protection legislation.

15.3    For full details on Our handling of personal data, including purposes, legal bases, your rights, and data sharing, please see Our Privacy Policy.

16. Other Important Terms

16.1    We may transfer Our rights and obligations under these Terms (e.g., if We sell Our business). If this happens, We’ll inform you in writing, and your rights won’t be affected. The new owner will be bound by these Terms.

16.2    You cannot transfer your rights or obligations under these Terms without Our written consent.

16.3    This Contract is between you and Us. No third party has any rights to enforce it.

16.4    If any part of these Terms is found invalid or unenforceable, the rest will still apply.

16.5    If We delay or choose not to enforce a right under these Terms, it doesn’t mean We waive it or future breaches.

16.6    We may update these Terms due to legal or regulatory changes and will give you reasonable notice if We do.

16.7    These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you wish to contact Us with general questions or complaints, please do so via email: liz@drlizwhite.co.uk